1. TERMS AND GENERAL PROVISIONS
1.1. This User Agreement (the “Agreement”) governs the use of the TRUSTCORE website and services.
1.2. Service means the TRUSTCORE information technology platform intended for business consulting, processing applications, supporting connection to payment solutions, and arranging interaction with independent banks, acquirers, payment providers, and other partners.
1.3. Administration means the TRUSTCORE Administration that maintains the Service, processes inquiries, and interacts with Users.
1.4. User means a person who visits the website, submits an application, or uses other available TRUSTCORE functions.
1.5. The Agreement is accepted when the User performs any of the following actions:
- uses the website;
- submits an application or message;
- continues interacting with TRUSTCORE after reviewing the Agreement;
- pays for a separately agreed service.
Acceptance means full and unconditional acceptance of the terms of the Agreement in accordance with Articles 437 and 438 of the Civil Code of the Russian Federation.
2. SUBJECT OF THE AGREEMENT
2.1. The Administration provides the User with access to information about TRUSTCORE, the ability to submit applications, receive consultations, and request support for connection to payment and technology solutions.
2.2. The specific scope, cost, timing, and procedure for providing paid services are agreed with the User separately before the services begin or payment is made.
2.3. Submission of an application does not guarantee project connection, conclusion of an agreement, approval by a payment partner, or provision of specific service terms.
2.4. TRUSTCORE is not a bank, credit institution, or payment system operator. Payments, payouts, transfers, checks, and other regulated operations may be performed by independent partners under their own rules and requirements.
3. PROCEDURE FOR USING THE SERVICE
3.1. The User agrees to:
- provide accurate and up-to-date information;
- not use the Service for illegal or fraudulent purposes;
- not interfere with the operation of the website or its technical systems;
- not transmit PIN codes, CVV/CVC codes, banking passwords, one-time codes, or other secret information through the website;
- independently review the terms of the selected payment partners.
3.2. The Administration may refuse to process an application or terminate interaction if the information is inaccurate, the User's activities violate the law, or they create legal, financial, or reputational risks.
3.3. The Administration may temporarily restrict access to the Service for maintenance, updates, or troubleshooting.
4. PAID SERVICES AND SETTLEMENTS
4.1. If the User is offered paid consulting, technical, or other services, their cost, scope, and timing are communicated before payment.
4.2. Payment may be made through independent payment partners. The Administration does not process the full bank card number, PIN code, or CVV/CVC code unless otherwise expressly stated on the secure payment page of the relevant partner.
4.3. A service is deemed provided after the agreed scope of work has been completed or the User has received the result, access, consultation, or technical support.
4.4. Refunds for paid services are made taking into account the actual scope of services provided, expenses incurred, separately agreed terms, and the requirements of applicable legislation of the Russian Federation.
5. RIGHTS AND OBLIGATIONS OF THE ADMINISTRATION
5.1. The Administration agrees to:
- provide accurate information about the purpose of the Service;
- process applications and inquiries within a reasonable period;
- maintain the confidentiality of personal data;
- take reasonable measures to ensure the operability and security of the website.
5.2. The Administration may:
- engage banks, payment providers, developers, and other partners;
- modify the functionality and content of the Service;
- request information necessary to assess the project and connection;
- refuse to provide services where lawful or reasonably justified risks exist.
6. LIABILITY OF THE PARTIES
6.1. The Administration does not guarantee uninterrupted or error-free operation of the website and is not responsible for failures of the Internet, Telegram, banks, payment providers, or other independent services.
6.2. The Administration is not responsible for decisions of payment partners, including refusal to connect, tariff changes, additional checks, suspension, or termination of service.
6.3. The User is responsible for the accuracy of the information provided, the legality of their activities, and compliance with the terms of third-party services.
6.4. The Parties are released from liability for failure to perform obligations due to force majeure circumstances that could not reasonably have been foreseen or prevented.
7. PERSONAL DATA
7.1. Personal data is processed in accordance with the TRUSTCORE Privacy Policy and Federal Law No. 152-FZ dated July 27, 2006 “On Personal Data.”
7.2. By submitting an application, the User confirms that they have reviewed the Privacy Policy and consents to the processing of the data they provide where such consent is required by law.
8. DISPUTE RESOLUTION AND TERM
8.1. Disputes and disagreements are resolved through negotiations and exchange of communications by email.
8.2. If a dispute cannot be resolved through negotiations, it shall be considered in accordance with the legislation of the Russian Federation.
8.3. The Agreement enters into force upon publication on the website and remains effective until replaced by a new version.
8.4. The Administration may amend the Agreement. A new version enters into force upon publication on the website unless another effective date is specified in it.
CONTACT INFORMATION
Service: TRUSTCORE
Email:Support@trust-core.cc
Telegram: @Manager_TrustCore